THINKCHAT AI AGENT

SUBSCRIPTION POLICY, TERMS & CONDITIONS

Effective Date: 2 May 2026

This Subscription Policy and Terms & Conditions ("Agreement") govern the use of ThinkChat AI Agent services provided by Think AI (M) Sdn Bhd ("ThinkChat", "Company", "we", "our", or "us").

By subscribing to, accessing, or using ThinkChat AI Agent, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. SERVICE DESCRIPTION

1.1 ThinkChat AI Agent is a cloud-based artificial intelligence platform designed to assist businesses in managing customer interactions, automating responses, handling inquiries, managing knowledge bases, capturing leads, and supporting customer engagement across supported communication channels.

1.2 Supported channels may include but are not limited to:

- WhatsApp
- Facebook Messenger
- Instagram
- Telegram
- Website Live Chat
- WeChat
- Other supported communication channels

1.3 Features may vary depending on the subscribed package.

2. SUBSCRIPTION PLANS

2.1 ThinkChat is offered on a subscription basis.

2.2 Subscription plans may include different limits relating to:

- AI conversations
- AI credits or token usage
- Connected channels
- Number of users
- Storage allocation
- Knowledge base capacity
- Integrations
- Support levels

2.3 The Company reserves the right to modify package features, limits, pricing, and offerings with prior notice.

3. SUBSCRIPTION FEES

3.1 Subscription fees are payable in advance.

3.2 Subscription fees may be billed monthly or annually depending on the selected plan.

3.3 All fees are stated in Malaysian Ringgit (MYR) unless otherwise specified.

3.4 The Customer is responsible for ensuring successful payment before the renewal date.

3.5 Failure to make payment may result in suspension or termination of services.

4. AUTO RENEWAL

4.1 Subscription plans automatically renew at the end of each billing cycle unless cancelled before the renewal date.

4.2 Customers may cancel future renewals at any time.

4.3 Cancellation will prevent future billing but does not entitle the Customer to a refund for the current billing period.

5. FREE TRIALS

5.1 Free trials may be offered at the sole discretion of the Company.

5.2 Free trials are limited to one trial per business entity unless otherwise approved.

5.3 The Company reserves the right to terminate or restrict any trial account suspected of abuse.

6. FAIR USAGE POLICY

6.1 To ensure platform stability and service quality for all customers, Customers shall not:

- Abuse AI processing resources.
- Attempt to bypass package limitations.
- Generate excessive automated requests.
- Upload malicious software or harmful content.
- Use the platform for spam activities.
- Use the platform for unlawful purposes.

6.2 The Company reserves the right to limit, suspend, or terminate accounts that exceed reasonable usage thresholds or violate this policy.

7. CUSTOMER RESPONSIBILITIES

The Customer is responsible for:

- Maintaining account security.
- Keeping login credentials confidential.
- Ensuring uploaded information is accurate.
- Reviewing AI-generated responses before use.
- Complying with applicable laws and regulations.
- Obtaining any necessary customer consents.

The Customer remains solely responsible for all content, communications, and information processed through their account.

8. CUSTOMER CONTENT AND KNOWLEDGE BASE

8.1 Customers retain ownership of all content uploaded to ThinkChat.

8.2 Customers warrant that they possess all necessary rights and permissions to upload such content.

8.3 The Company reserves the right to remove content that violates these Terms, applicable laws, or third-party rights.

9. AI RESPONSE DISCLAIMER

9.1 ThinkChat utilizes artificial intelligence technologies to generate responses and process information.

9.2 AI-generated content may occasionally contain inaccuracies, omissions, or incorrect interpretations.

9.3 The Company does not guarantee the accuracy, completeness, or reliability of AI-generated outputs.

9.4 Customers remain responsible for validating AI-generated information before relying upon it.

9.5 ThinkChat is not intended to provide legal, medical, accounting, financial, investment, or professional advice.

10. THIRD-PARTY SERVICES

10.1 ThinkChat may integrate with third-party services including but not limited to:

- Meta Platforms
- WhatsApp Business Platform
- OpenAI
- Anthropic
- Google
- Telegram
- SMS providers
- Telephony providers
- Other external platforms

10.2 The Company shall not be responsible for service interruptions, outages, restrictions, pricing changes, policy changes, or actions imposed by third-party providers.

10.3 Any third-party charges are excluded unless explicitly stated within the subscribed package.

11. DATA PRIVACY

11.1 The Company will take reasonable measures to protect Customer data using industry-standard security practices.

11.2 No online service can guarantee absolute security.

11.3 Customers acknowledge and accept the risks associated with internet-based services.

12. DATA OWNERSHIP

12.1 Customer data remains the property of the Customer.

12.2 The Company does not claim ownership over Customer data, uploaded files, conversation records, or business information.

12.3 Customers grant the Company permission to process such information solely for the purpose of delivering the subscribed services.

13. SERVICE AVAILABILITY

13.1 The Company aims to maintain high service availability but does not guarantee uninterrupted operation.

13.2 Service interruptions may occur due to:

- Scheduled maintenance
- Emergency maintenance
- Third-party outages
- Internet disruptions
- Infrastructure failures
- Force majeure events

14. SERVICE SUSPENSION

The Company reserves the right to suspend services immediately if:

- Payment remains outstanding.
- The Customer breaches these Terms.
- The account is used unlawfully.
- The platform is abused.
- The Customer violates third-party platform policies.

15. NON-PAYMENT POLICY

15.1 Accounts with unpaid invoices exceeding fourteen (14) days may be suspended without further notice.

15.2 Accounts with unpaid invoices exceeding thirty (30) days may be terminated.

15.3 Service restoration may require settlement of all outstanding balances.

16. INTELLECTUAL PROPERTY OWNERSHIP

16.1 All intellectual property rights relating to ThinkChat AI Agent are owned by Think AI (M) Sdn Bhd or its licensors.

16.2 Such intellectual property includes but is not limited to:

- Software
- Branding
- Trademarks
- User interfaces
- AI configurations
- Documentation
- Workflows
- System architecture
- Training materials

16.3 Customers are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the platform during the active subscription period.

Customers shall not:

- Copy the platform.
- Resell the platform without authorization.
- Reverse engineer the platform.
- Create derivative products based on ThinkChat.
- Remove branding or proprietary notices.

17. FEATURE ENHANCEMENTS

The Company continuously improves ThinkChat and reserves the right to:

- Add features.
- Modify existing features.
- Improve performance.
- Enhance security.
- Remove obsolete functionality.

18. REFUND POLICY

18.1 Subscription fees are generally non-refundable.

18.2 Refund requests may only be considered where:

- Duplicate payments occur.
- Billing errors occur.
- Required by applicable law.

18.3 No refunds will be provided for:

- Partial subscription periods.
- Unused usage allocations.
- Change of mind.
- Failure to utilize the service.

19. ACCOUNT TERMINATION AND DATA RETENTION

19.1 Upon cancellation or termination, Customer access may be removed.

19.2 The Company may retain backups and account records for operational, security, legal, or compliance purposes.

19.3 Data may be permanently removed after a reasonable retention period.

20. FORCE MAJEURE

The Company shall not be liable for delays or failures resulting from events beyond its reasonable control, including:

- Natural disasters
- Government actions
- Internet failures
- Telecommunications failures
- Cybersecurity incidents
- Third-party service disruptions

21. LIMITATION OF LIABILITY

21.1 To the maximum extent permitted by law, the total liability of Think AI (M) Sdn Bhd shall not exceed the subscription fees paid by the Customer during the three (3) months immediately preceding the claim.

21.2 The Company shall not be liable for:

- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of data
- Indirect damages
- Consequential damages

22. COMPLIANCE

Customers are responsible for ensuring compliance with all applicable laws and regulations, including but not limited to:

- Personal Data Protection Act (PDPA)
- WhatsApp Business Policies
- Meta Platform Policies
- Anti-spam regulations
- Applicable privacy regulations

23. CHANGES TO TERMS

23.1 The Company reserves the right to amend these Terms & Conditions at any time.

23.2 Material changes may be communicated through email, platform notification, or publication on the Company's website.

23.3 Continued use of the service constitutes acceptance of the updated Terms.

24. ENTIRE AGREEMENT

These Terms & Conditions constitute the entire agreement between the Customer and Think AI (M) Sdn Bhd regarding the ThinkChat AI Agent service and supersede all prior agreements, discussions, and understandings.

25. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Malaysia.

26. CONTACT INFORMATION

Think AI (M) Sdn Bhd
ThinkChat AI Agent

Email: Admin@thinkchat.tech
Phone: +60 17-828 8329

Website: https://thinkchat.tech

27. ACCEPTANCE

By subscribing to, accessing, or using ThinkChat AI Agent, the Customer confirms that they have read, understood, and agreed to these Subscription Policy, Terms & Conditions.