This Privacy Policy explains how Think AI (M) Sdn Bhd (“ThinkChat”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use the ThinkChat AI Agent platform.
By using ThinkChat, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Account Information
When you register, we collect your name, business name, email address, phone number, industry type, and login credentials.
Business Content
We collect the FAQ documents, knowledge base content, business information, and customer conversation data that you upload or generate through the platform.
Usage Data
We automatically collect information about how you use the platform, including login activity, feature usage, conversation logs, and system performance data.
Payment Information
Payment transactions are processed through secure third-party payment providers. ThinkChat does not store your full payment card details.
Communication Data
If you contact our support team, we retain records of those communications to assist with your enquiries.
2. How We Use Your Information
We use the information we collect to provide and operate the ThinkChat AI Agent service, process your subscription and payments, send important account and service notifications, improve platform features and performance, provide customer support, comply with legal and regulatory obligations, and detect and prevent fraud or abuse.
We do not sell your personal data to third parties.
3. Data Sharing
We may share your information with trusted third-party service providers who assist in operating the platform. These include cloud hosting providers, AI processing services such as OpenAI and Anthropic, payment processing providers, communication platforms such as Meta and Telegram, and analytics and monitoring tools.
All third-party providers are required to handle your data securely and only for the purposes of delivering services to ThinkChat.
We may also disclose your information if required by law, court order, or regulatory authority.
4. Your Customer Data
When your customers interact with your AI agent, their conversation data is processed through the ThinkChat platform. You, as the business owner, are responsible for informing your customers that an AI agent may handle their enquiries and for obtaining any necessary consents in accordance with applicable laws including the Personal Data Protection Act (PDPA) of Malaysia.
5. Data Security
ThinkChat implements industry-standard security measures to protect your data, including encrypted data transmission, access controls and authentication, regular security monitoring, and secure cloud infrastructure. No online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Ownership & Retention
You retain full ownership of all data you upload to ThinkChat. ThinkChat processes your data solely to deliver your subscribed services. Upon account cancellation or termination, ThinkChat may retain certain data for a reasonable period for operational, legal, or compliance purposes before permanent deletion.
7. Cookies & Tracking
Our website and platform may use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You may control cookie settings through your browser. Disabling cookies may affect certain platform functionality.
8. Third-Party Links & Integrations
ThinkChat may integrate with or link to third-party platforms such as WhatsApp, Facebook, Instagram, and Telegram. ThinkChat is not responsible for the privacy practices of these third-party platforms. We encourage you to review their individual privacy policies.
9. Children’s Privacy
ThinkChat is intended for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your personal data subject to legal and operational requirements, and withdraw consent where applicable. To exercise any of these rights, please contact us at admin@thinkchat.tech.
11. Changes to This Privacy Policy
ThinkChat reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or platform notification. Continued use of the platform after such changes constitutes your acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Think AI (M) Sdn Bhd
Email: admin@thinkchat.tech
Phone: +60 17-828 8329
Website: https://thinkchat.tech