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ThinkChat
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Your AI chat agent, sales agent, night shift and concierge.

ThinkChat is an AI Chat Agent for multi-channel customer service that answers enquiries, collects customer details and books appointments for your business — on WhatsApp, Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo, X and website chat, all in one inbox.

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14-day free trial with every Senior feature · English, Chinese & Malay · Human takeover anytime

Works where your customers already message

  • WhatsApp
  • WhatsApp QR
  • Instagram
  • Messenger
  • Telegram
  • WeChat
  • LINE
  • Viber
  • Zalo
  • X (Twitter)
  • Website chat
Coming soon Xiaohongshu
Why ThinkChat

Fewer missed messages. More booked customers.

Built for SMEs and solo entrepreneurs with more enquiries than hands.

Answer

Replies day or night from your own Q&A and documents — and says so when it doesn’t know, instead of guessing.

Book

Shows free times as buttons, takes the customer’s details and books it into ThinkChat Calendar once they confirm.

Hand over

Brings in your team whenever a customer asks for a person, in the same inbox, with AI paused on that chat.

Features

Everything your front desk does. Nonstop.

Each feature has its own animated walkthrough on the feature page.

One inbox, ten channels WhatsApp, Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo, X and your website in one place. See how it works → Answers from your knowledge Q&A first, then documents — and honest when there’s no answer. See how it works → AI Flows Draw the path on a canvas; it guides customers one step at a time. See how it works → Appointment booking Free times as buttons, name, phone and email, then booked in ThinkChat Calendar. See how it works → Human takeover Your team steps in anytime; AI pauses on that conversation. See how it works → Leads & Lead Forms Every chat and form submission lands in your Leads list. See how it works → Conversation Ledger A permanent record of conversations and flow runs. See how it works →
How it works

Live in three steps.

  1. 1

    Train it on your business

    Add your Q&A, website and files. ThinkChat answers from what you give it — nothing else.

  2. 2

    Connect your channels

    WhatsApp through Meta's official WhatsApp Business Platform API or a QR scan, plus Messenger, Telegram and your website chat widget.

  3. 3

    Let it work

    It answers, collects details, books and hands over. You watch it all in one inbox and in the Conversation Ledger.

Pricing

Start where you are.
Scale when you’re ready.

Flexible plans for SMEs and solo entrepreneurs — trained around each business’s information, language and flow.

Try it free for 14 days with every Senior feature.

Junior

Build the foundation for AI-assisted customer service.

MYR299/ month

Billed monthly · monthly AI allowance

2.5K–3KMsgs/mo (est.)
2Human Agents
  • AI repliesFrom your Q&A, website and files
  • Human takeoverBring in your team anytime
  • AI FlowsNot on Junior
  • Calendar & appointmentsNot on Junior
  • Lead FormsNot on Junior
Choose Junior

Senior

Most chosen

Handle more conversations as customer demand increases.

MYR599/ month

Billed monthly · monthly AI allowance

5.5K–6.5KMsgs/mo (est.)
5Human Agents
  • Everything in JuniorAI replies & human takeover
  • AI FlowsGuide customers on the workflow canvas
  • Calendar & appointmentsThinkChat Calendar booking
  • Lead FormsNot on Senior
  • Multiple knowledge categoriesNot on Senior
  • Priority supportNot on Senior
Choose Senior

Manager

Expand operational capacity and market reach.

MYR899/ month

Billed monthly · monthly AI allowance

9.5K–11KMsgs/mo (est.)
10Human Agents
  • Everything in SeniorFlows, calendar & appointments
  • Lead FormsCapture leads into Users → Leads
  • Multiple knowledge categoriesSeparate knowledge groups
  • Priority supportFaster response & escalation
Choose Manager

Yearly plans (Junior+, Senior+, Manager+) include the same features as their monthly twin. Prices in Malaysian Ringgit (MYR).

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FAQ

Good questions.

More answers — and a live demo you can talk to — on the feature page.

What is ThinkChat?

An AI Chat Agent and multi-channel AI customer service platform from Think AI (M) Sdn Bhd, for WhatsApp, Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo, X and website chat. It answers from your own Q&A and documents, collects customer details, books appointments and hands conversations to your team.

Who is ThinkChat for?

SMEs and solo entrepreneurs in Malaysia with more customer messages than hands to answer them — for sales, customer service and bookings.

Which channels does it support?

Your website chat widget, WhatsApp (Meta's official WhatsApp Business Platform API, or QR), Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo and X (Twitter). Xiaohongshu is coming soon.

What can ThinkChat do in a conversation?

Answer questions from your Q&A and documents, guide customers with menu buttons, collect their details, book appointments into ThinkChat Calendar and hand over to your team. Voice notes are transcribed and images described before it replies. It chats in English, Chinese and Malay.

Why is ThinkChat not a chatbot?

It’s an AI Chat Agent, not a chatbot. It follows the path you draw in AI Flows one step at a time, answers side questions without losing its place, and sends your card text exactly as written. When it doesn’t know an answer, it says so instead of guessing.

What happens if ThinkChat doesn’t know an answer?

It says so instead of guessing. After a second miss in a row it can bring in your team automatically — or, if that setting is off, it lets the customer know and keeps helping with everything else.

Does ThinkChat book appointments?

Yes. When a customer asks to book, it shows the free times as buttons, asks for their name, phone number and email, and shows a summary to check. When the customer replies “confirm”, the booking is saved in ThinkChat Calendar with a booking reference. Appointments are included on the Senior and Manager plans and in the free trial.

What plans are there?

Junior, Senior and Manager, billed monthly or yearly (Junior+, Senior+ and Manager+). Senior adds AI Flows and appointments; Manager adds Lead Forms, multiple knowledge categories and priority support.

Is there a free trial?

Yes — 14 days with every Senior feature, including AI Flows and appointments. Talk to sales and we’ll help you set up.

Get started

Bring ThinkChat to your business.

You focus on the dream — we’ll take care of the AI operations. Every answer comes from your own FAQs, policies and products, so it sounds like you.

What happens next

  • 1Talk to sales and tell us how your customers reach you.
  • 2We help you set ThinkChat up on your own business information.
  • 3You watch it answer your real customers’ questions.
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