See ThinkChat at work.
Seven features, each shown running inside a miniature ThinkChat — from the first message to the booking, the handover and the record it leaves behind.
One inbox for every channel.
Messages from WhatsApp, Messenger, Telegram and your website chat arrive in one list — and the same trained AI answers on all of them.
- WhatsApp through the official Meta API or a QR scan
- Every conversation is saved as a lead
- Coming soon: Instagram, Twitter, Viber, LINE, WeChat, Zalo and Xiaohongshu
Answers from your own knowledge.
ThinkChat looks in your Q&A first, then your documents, and replies naturally from the facts it finds. When there’s nothing to find, it says so.
- Train it with Q&A, your website and files
- Voice notes are transcribed and images described before it replies
- After a second miss in a row it can bring in your team
AI Flows that keep conversations on track.
Draw the path on the Workflows canvas with Menu, Collect and Booking cards. ThinkChat walks it one step at a time and answers side questions without losing its place.
- What you write on a card is exactly what your customer reads
- Collect cards save details like names and order numbers
- No path drawn? It simply answers from your training
Appointments booked inside the chat.
ThinkChat offers the next free slot in ThinkChat Calendar — tomorrow or the day after, within your office hours. Customers tap Lock it to book, or Not then to hear the next one.
- Uses your workspace’s timezone and office hours
- Asks for an email once, only if it isn’t already on file
- A booking card ends the path cleanly
A person is always one step away.
When a customer asks for someone, ThinkChat confirms, sends one short reply and pauses on that conversation so your team can take over in the same inbox.
- Customers can cancel and carry on with the AI
- Turning AI back on restarts your flow from the beginning
- Works the same on every channel
Every conversation becomes a lead.
Customers who message you are saved to Users → Leads automatically. On Manager, Lead Forms add another way in — submissions land in the same list.
- Leads from website chat, WhatsApp, Messenger and Telegram
- Collected details stay with each lead
- One list for your sales team to work from
A permanent record of every conversation.
Reports → Conversation Ledger keeps every conversation, message, person, collected value and flow run. Deleting a chat never removes it from the ledger.
- Tabs for Conversations, Flow runs and People
- Flow runs marked finished or ongoing
- Export any list to CSV
Now talk to the real thing.
Everything above is an illustration. This is the real agent — ask it anything.
What is ThinkChat?
ThinkChat is a WhatsApp AI chatbot and customer service platform from Think AI (M) Sdn Bhd. It answers from your own Q&A and documents, guides customers along the paths you design, collects details, books appointments and brings in your team when a person is needed, in English, Chinese or Malay.
Who is ThinkChat for?
SMEs and solo entrepreneurs with too many leads and limited manpower, for sales, customer service and operations.
Which channels does ThinkChat support?
ThinkChat supports four channels: Chat Widget, WhatsApp (Meta API or QR), Messenger and Telegram. Conversations from every channel land in one inbox and are saved as leads. Instagram, Twitter, Viber, LINE, WeChat, Zalo and Xiaohongshu are coming soon.
What can ThinkChat do in a conversation?
ThinkChat answers questions from your Q&A and documents, guides customers with menu buttons, collects details, books appointments and hands over to your team. Voice notes are transcribed and images are described before it replies.
How does ThinkChat book an appointment?
ThinkChat offers the next free slot in ThinkChat Calendar, tomorrow or the day after within office hours. The customer taps Lock it to book or Not then for the following slot. If no email is on file, it asks once after the slot is locked.
How is ThinkChat different from a basic chatbot?
ThinkChat follows the path you draw on the Workflows canvas one step at a time. Side questions are answered from your training without losing its place, and card text is sent exactly as you wrote it.
What does ThinkChat do when it doesn’t know an answer?
ThinkChat never makes up an answer. On the first miss it tells the customer it doesn’t have that answer. On a second miss in a row it brings in your team if that setting is on; otherwise it says so and keeps helping.
Can customers talk to a real person?
Yes. Human takeover is always available. ThinkChat confirms, sends one reply and pauses so your team can take over in the same inbox. Switching AI back on restarts the flow from the beginning.
Where does ThinkChat book appointments?
ThinkChat books appointments into ThinkChat Calendar using your workspace office hours and timezone. Calendar and appointments are included on the Senior and Manager plans and in the free trial.
What plans does ThinkChat offer?
ThinkChat has three plans, Junior, Senior and Manager, billed monthly or yearly (Junior+, Senior+ and Manager+). Junior covers AI replies and human takeover; Senior adds AI Flows and calendar appointments; Manager adds Lead Forms, multiple knowledge categories and priority support. New accounts get a 14-day free trial with Senior features.
Who builds ThinkChat, and what is kept on record?
ThinkChat is built by Think AI (M) Sdn Bhd in Puchong, Malaysia. Answers come from your own Q&A and documents, any conversation can be handed to a person, and the Conversation Ledger keeps every conversation and detail collected, even after a chat is deleted.
Now let it do that for your customers.
We’ll help you set it up on your own business information, so the answers are yours — not ours.