Seven features, each shown running inside a miniature ThinkChat — from the first message to the booking, the handover and the record it leaves behind.
Messages from WhatsApp, Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo, X and your website chat arrive in one list — and the same trained AI answers on all of them.
ThinkChat looks in your Q&A first, then your documents, and replies naturally from the facts it finds. When there’s nothing to find, it says so.
Draw the path on the Workflows canvas with Menu and Collect cards. ThinkChat walks it one step at a time and answers side questions without losing its place.
When a customer asks to book, ThinkChat shows free times on the day they ask for as buttons. The customer taps one, gives their name, phone number and email, checks a summary and replies “confirm”. The booking is saved in ThinkChat Calendar.
When a customer asks for someone, ThinkChat confirms, sends one short reply and pauses on that conversation so your team can take over in the same inbox.
Customers who message you are saved to Users → Leads automatically. On Manager, Lead Forms add another way in — submissions land in the same list.
Reports → Conversation Ledger keeps every conversation, message, person, collected value and flow run. Deleting a chat never removes it from the ledger.
Everything above is an illustration. This is the real agent — ask it anything.
Flexible plans for SMEs and solo entrepreneurs — trained around each business’s information, language and flow.
Try it free for 14 days with every Senior feature.
Build the foundation for AI-assisted customer service.
Billed monthly · monthly AI allowance
MYR 3228 billed yearly · save 10%
Handle more conversations as customer demand increases.
Billed monthly · monthly AI allowance
MYR 6108 billed yearly · save 15%
Expand operational capacity and market reach.
Billed monthly · monthly AI allowance
MYR 8628 billed yearly · save 20%
Yearly plans (Junior+, Senior+, Manager+) include the same features as their monthly twin. Prices in Malaysian Ringgit (MYR).
ThinkChat is a WhatsApp AI Chat Agent and customer service platform from Think AI (M) Sdn Bhd. It answers from your own Q&A and documents, guides customers along the paths you design, collects details, books appointments and brings in your team when a person is needed, in English, Chinese or Malay.
SMEs and solo entrepreneurs with too many leads and limited manpower, for sales, customer service and operations.
ThinkChat supports ten channels: Chat Widget, WhatsApp (Meta API or QR), Instagram, Messenger, Telegram, WeChat, LINE, Viber, Zalo and X (Twitter). Conversations from every channel land in one inbox and are saved as leads. Xiaohongshu is coming soon.
ThinkChat answers questions from your Q&A and documents, guides customers with menu buttons, collects details, books appointments and hands over to your team. Voice notes are transcribed and images are described before it replies.
When a customer asks to book, ThinkChat shows free times on the day they ask for as buttons. The customer taps a time, and ThinkChat holds it while it asks for their name, phone number and email. It then shows a summary of the service, day and time, name, email and phone. When the customer replies “confirm”, the booking is saved in ThinkChat Calendar and they get a booking reference. Booking is included on the Senior and Manager plans and in the free trial.
ThinkChat is an AI Chat Agent, not a chatbot. ThinkChat follows the path you draw on the Workflows canvas one step at a time. Side questions are answered from your training without losing its place, and card text is sent exactly as you wrote it.
ThinkChat never makes up an answer. On the first miss it tells the customer it doesn’t have that answer. On a second miss in a row it brings in your team if that setting is on; otherwise it says so and keeps helping.
Yes. Human takeover is always available. ThinkChat confirms, sends one reply and pauses so your team can take over in the same inbox. Switching AI back on restarts the flow from the beginning.
ThinkChat books appointments into ThinkChat Calendar, using the booking times you set in AI Agent → Bookings. Calendar and appointments are included on the Senior and Manager plans and in the free trial.
ThinkChat has three plans, Junior, Senior and Manager, billed monthly or yearly (Junior+, Senior+ and Manager+). Junior covers AI replies and human takeover; Senior adds AI Flows and calendar appointments; Manager adds Lead Forms, multiple knowledge categories and priority support. New accounts get a 14-day free trial with Senior features.
ThinkChat is built in Malaysia by Think AI (M) Sdn Bhd, with its HQ in Kuala Lumpur and a branch in Puchong. Answers come from your own Q&A and documents, any conversation can be handed to a person, and the Conversation Ledger keeps every conversation and detail collected, even after a chat is deleted.
We’ll help you set it up on your own business information, so the answers are yours — not ours.
