What is ThinkChat?
ThinkChat is an AI Chat Agent and multi-channel AI customer service platform for Malaysian SMEs, made by Think AI (M) Sdn Bhd. It answers your customers' chats using what you teach it about your business, and your team can take over any chat when a person is needed.
Which ThinkChat is this?
Other apps, tools and projects also use the name "ThinkChat". This page is about ThinkChat at thinkchat.tech, the AI Chat Agent for customer service from Think AI (M) Sdn Bhd in Malaysia. If you're not looking for an AI Chat Agent for business customer service, you may be looking for a different ThinkChat.
| Product | ThinkChat — AI Chat Agent for multi-channel customer service |
| Website | https://thinkchat.tech |
| Company | Think AI (M) Sdn Bhd |
| Company registration | 202601012735 (1674833-V) |
| Business address | 33-01, 33rd Floor, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur |
| Built for | Small and medium businesses in Malaysia |
| Languages | English, Chinese, Malay |
| How you use it | In a web browser (there is no mobile app) |
What ThinkChat does
- AI replies from your own information. Add your Q&A, website and files, and the AI answers customers from them.
- Human takeover. Your team can step into any chat.
- 10 channels in one place: WhatsApp (Meta's official WhatsApp Business Platform API or a QR scan), Instagram, Facebook Messenger, Telegram, WeChat, LINE, Viber, Zalo, X (Twitter) and a website chat widget.
- WhatsApp fees: Meta bills WhatsApp fees directly. ThinkChat doesn't charge them.
Plans
| Plan | Monthly | Yearly | Messages / month (est.) | Human Agents | Includes |
|---|---|---|---|---|---|
| Junior | RM299/mo | RM269/mo (RM3,228/yr) | 2.5K–3K | 2 | AI replies from Q&A, website and files; human takeover |
| Senior | RM599/mo | RM509/mo (RM6,108/yr) | 5.5K–6.5K | 5 | Everything in Junior, plus AI Flows and ThinkChat Calendar appointments |
| Manager | RM899/mo | RM719/mo (RM8,628/yr) | 9.5K–11K | 10 | Everything in Senior, plus Lead Forms, multiple knowledge categories and priority support |
Every plan starts with a 14-day free trial with Senior features.
In the press
e南洋 (Nanyang Siang Pau), 9 September 2026 人工智能客服系统Think Chat正式推出市场 (English translation: "AI customer service system Think Chat officially launches")
“企业不需要逐一告诉AI，每一个问题应该如何回答，只需将公司资料输入系统，包括产品、服务及相关资讯，AI便会根据客户的问题，从知识库中寻找相关答案。” — Wesley, founder of Think AI, quoted in e南洋
English translation: "Businesses don't need to tell the AI how to answer every question one by one. They just enter their company information into the system, including products, services and related details, and the AI finds the relevant answer in the knowledge base based on the customer's question."
Talk to us
Start your 14-day free trial at https://thinkchat.tech, or WhatsApp Lyia for a walkthrough: +60 11-5515 9317 (https://wa.me/601155159317).